The guide index

Every guide we have published

Twenty guides on how prepaid actually works, what it costs, and how it goes wrong. Filter by subject, or read them in order.

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20 guides
Where Your Money Actually Sits After You Buy a Gift Card
How It Works 7 min read

Where Your Money Actually Sits After You Buy a Gift Card

You hand over fifty dollars and receive a piece of plastic. The plastic is not the money, and understanding where the money went explains almost every frustration that follows.

how gift cards workstored value
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Activation: The Riskiest Thirty Seconds in the Transaction
How It Works 6 min read

Activation: The Riskiest Thirty Seconds in the Transaction

Activation is the moment a worthless piece of plastic becomes money. It is also the moment most disputes are quietly created, and the point where a receipt stops being optional.

gift card activationactivation failed
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Closed-Loop vs Open-Loop: The Distinction That Decides Your Fees
How It Works 7 min read

Closed-Loop vs Open-Loop: The Distinction That Decides Your Fees

One kind of card works in a single chain and usually costs nothing extra. The other works almost everywhere and charges you for the privilege. Almost every fee question traces back to which one you are holding.

closed loopopen loop
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Breakage: The Business Built on Cards You Never Finish Spending
How It Works 7 min read

Breakage: The Business Built on Cards You Never Finish Spending

Unredeemed balances are not an accident the industry is trying to fix. They are a recognised revenue line with a name, an accounting treatment, and a forecasting model.

breakageunredeemed balances
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Every Fee an Issuer Can Legally Charge You
Fees & Fine Print 8 min read

Every Fee an Issuer Can Legally Charge You

There are more of them than most buyers expect, they are all disclosed somewhere, and almost none of them are unavoidable if you know which card you are picking up.

gift card feesdormancy fee
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What Federal Law Actually Says About Expiry — and Where It Stops
Fees & Fine Print 7 min read

What Federal Law Actually Says About Expiry — and Where It Stops

The five-year rule is real and it is stronger than most people think. It also has edges, and the edges are where balances still disappear.

gift card expirationCARD Act
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How to Read a Card’s Terms in Ninety Seconds
Fees & Fine Print 6 min read

How to Read a Card’s Terms in Ninety Seconds

You are standing at a rack holding two cards. You are not going to read twelve pages of cardholder agreement. Here are the six things worth finding, in order.

card termsfine print
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Discounted Gift Cards: Where the Real Ones Are and How the Fakes Work
Fees & Fine Print 7 min read

Discounted Gift Cards: Where the Real Ones Are and How the Fakes Work

A legitimate secondary market genuinely exists and can save you real money. It sits immediately alongside one of the most efficient consumer frauds on the internet.

discounted gift cardsgift card resale
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What a Digital Gift Code Really Is (And Why Screenshots Are Dangerous)
Digital & Wallets 6 min read

What a Digital Gift Code Really Is (And Why Screenshots Are Dangerous)

An e-gift card is a string of characters in an email. That is the whole product — which makes it convenient, instant, and far easier to lose than plastic.

digital gift cardse-gift card
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Gift Cards in Mobile Wallets: What Works and What Quietly Does Not
Digital & Wallets 6 min read

Gift Cards in Mobile Wallets: What Works and What Quietly Does Not

Adding a card to your phone solves the problem of leaving it at home. It introduces several smaller problems that only appear at the register.

mobile walletapple wallet
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Digital or Plastic: An Honest Comparison, Risk by Risk
Digital & Wallets 7 min read

Digital or Plastic: An Honest Comparison, Risk by Risk

The usual framing is convenience versus presentation. The more useful framing is which set of failure modes you would rather be exposed to.

digital vs physicalgift card comparison
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Where the Prepaid Industry Is Heading, and Who Benefits
Digital & Wallets 7 min read

Where the Prepaid Industry Is Heading, and Who Benefits

Most predictions about this sector are written by vendors selling the thing being predicted. Here is what is actually changing, and which changes help buyers rather than issuers.

future of gift cardsprepaid industry
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Choosing a Card the Recipient Will Actually Spend
Buying Decisions 7 min read

Choosing a Card the Recipient Will Actually Spend

The measure of a good gift card is not how generous it looks. It is what fraction of the value gets redeemed, and most of that is decided before you reach the register.

choosing a gift cardredemption rate
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How Much to Put On It: The Amount Is a Design Decision
Buying Decisions 6 min read

How Much to Put On It: The Amount Is a Design Decision

Round numbers feel appropriate and produce awkward remainders. Choosing an amount that maps to something real is the difference between a card that gets finished and one that does not.

gift card amounthow much to give
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Corporate Gift Card Programmes: What the Vendor Deck Leaves Out
Buying Decisions 8 min read

Corporate Gift Card Programmes: What the Vendor Deck Leaves Out

Bulk prepaid is sold on convenience and engagement metrics. The costs that decide whether it was worth doing are mostly absent from the pitch.

corporate gift cardsbulk purchasing
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Do Gift Card Incentives Actually Work? What the Evidence Suggests
Buying Decisions 7 min read

Do Gift Card Incentives Actually Work? What the Evidence Suggests

Prepaid rewards are popular with programme managers because they are easy to administer. Whether they change behaviour depends on design choices most programmes get wrong.

employee incentivesrecognition programmes
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Why Every Scam Eventually Asks for a Gift Card
Fraud & Risk 8 min read

Why Every Scam Eventually Asks for a Gift Card

Fraudsters did not choose gift cards by accident. They are the closest thing to untraceable, irreversible, remotely collectable cash available to the general public.

gift card scamsimpostor fraud
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Card Draining: How a Card Is Emptied Before You Even Buy It
Fraud & Risk 7 min read

Card Draining: How a Card Is Emptied Before You Even Buy It

The most effective attack on gift cards happens in the shop, on the display rack, days before you pick one up. Nothing you do after purchase prevents it.

card drainingrack tampering
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Protecting a Card You Already Own
Fraud & Risk 6 min read

Protecting a Card You Already Own

Once the card is in your hands, the threat model changes. A short list of habits covers almost everything that goes wrong from here.

gift card securityprotect gift card
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The Money Is Gone: What Recourse You Actually Have
Fraud & Risk 7 min read

The Money Is Gone: What Recourse You Actually Have

Recovery odds are worse than most people expect and better than nothing. What matters is the order you do things in, and the first hour.

fraud recoveryreporting fraud
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