How It Works

The mechanics underneath the plastic — where your money actually goes, what activation really does, and why the distinction between closed-loop and open-loop decides what you pay.

4 guides in this subject

Where Your Money Actually Sits After You Buy a Gift Card
How It Works 7 min read

Where Your Money Actually Sits After You Buy a Gift Card

You hand over fifty dollars and receive a piece of plastic. The plastic is not the money, and understanding where the money went explains almost every frustration that follows.

how gift cards workstored value
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Activation: The Riskiest Thirty Seconds in the Transaction
How It Works 6 min read

Activation: The Riskiest Thirty Seconds in the Transaction

Activation is the moment a worthless piece of plastic becomes money. It is also the moment most disputes are quietly created, and the point where a receipt stops being optional.

gift card activationactivation failed
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Closed-Loop vs Open-Loop: The Distinction That Decides Your Fees
How It Works 7 min read

Closed-Loop vs Open-Loop: The Distinction That Decides Your Fees

One kind of card works in a single chain and usually costs nothing extra. The other works almost everywhere and charges you for the privilege. Almost every fee question traces back to which one you are holding.

closed loopopen loop
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Breakage: The Business Built on Cards You Never Finish Spending
How It Works 7 min read

Breakage: The Business Built on Cards You Never Finish Spending

Unredeemed balances are not an accident the industry is trying to fix. They are a recognised revenue line with a name, an accounting treatment, and a forecasting model.

breakageunredeemed balances
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